How to Dispute a Linkt Toll Notice in Queensland
If you believe a Linkt toll notice is wrong, contact Linkt before the due date and explain exactly what you are disputing.
Provide the notice number, vehicle registration, disputed trip and supporting evidence. Ask Linkt to confirm the outcome in writing.
Do not simply ignore the notice.
An unresolved toll invoice can progress to a Demand Notice. Failing to properly respond to a Demand Notice can lead to a government-issued infringement notice and, eventually, SPER enforcement.
The short answer
To dispute a Queensland Linkt toll invoice:
Check exactly which document you have received.
Identify the trip, fee or vehicle information you believe is wrong.
Collect evidence supporting your position.
Contact Linkt before the printed due date.
Ask for a complaint or case-reference number.
Request written confirmation of the outcome.
Escalate the matter through Linkt Customer Resolutions if it is not fixed.
Contact the Tolling Customer Ombudsman if Linkt’s internal process does not resolve it.
A complaint does not necessarily pause a deadline. Ask Linkt to confirm in writing whether collection or further referral has been placed on hold.
First, identify the document
The correct dispute process depends on what you have received.
Linkt toll invoice or toll notice
This is generally issued after toll-road travel was not matched to a valid account, pass or other payment arrangement.
Disputes about the trip, vehicle, account, classification or fees should initially be raised with Linkt.
Linkt Demand Notice
A Demand Notice is more serious than an ordinary toll invoice.
Queensland law generally requires the registered operator to respond by:
paying the required amount, or
providing the required information establishing that they were not driving and assisting in identifying the actual driver.
The statutory period is generally 30 days after the notice is given, or a longer period stated on the notice.
Follow the date printed on your document.
A general complaint stating that the notice is unfair may not satisfy the legal requirements of a Demand Notice.
Penalty Infringement Notice
A Penalty Infringement Notice is issued by a government authority, not by Linkt.
It usually alleges that the registered operator failed to comply with a Demand Notice without reasonable excuse.
The issuing authority may be:
the Department of Transport and Main Roads
the Queensland Revenue Office
Brisbane City Council
Follow the instructions on the infringement notice. Linkt cannot simply cancel a government fine once it has been issued.
SPER enforcement order
SPER collects and enforces fines that have been registered with it.
SPER did not issue the original Linkt toll invoice or the infringement allegation.
If you want the underlying infringement withdrawn, you may need to contact the authority that issued it. You must also deal directly with SPER regarding any active enforcement order.
What may justify disputing a Linkt toll notice?
Possible factual errors include:
the number plate was read incorrectly
the plate belongs to a different vehicle
you never owned the vehicle
you sold or transferred the vehicle before the trip
the vehicle or number plates had been stolen
the date, time, road or toll point is wrong
the vehicle shown in the image is not yours
the same trip was charged twice
the toll was already paid
an active account or pass should have covered the trip
a payment was credited to the wrong account
the wrong vehicle classification was used
a tag or tolling-system fault caused additional charges
another person was driving
These are possible reasons to request correction. They do not guarantee that Linkt will withdraw the toll or every fee.
Step 1: Check the notice carefully
Record:
the notice number
the vehicle registration
the state of registration
the date and time of travel
the road and toll point
the vehicle class
the original toll
every additional fee
the issue date
the due date
Check whether the notice contains one trip or several trips.
Keep the complete document, including the envelope if it arrived by post.
Step 2: Compare the notice with your records
Check:
your Linkt trip history
any other Australian toll account you hold
tag records
bank and card payments
pass purchase dates
vehicle sale documents
rental agreements
work records
receipts and travel records
emails or messages received from Linkt
If you have an active toll account, check whether the vehicle registration was correctly linked on the date of travel.
A small error in the plate, state, vehicle class or account status can prevent the trip from matching correctly.
Step 3: Collect supporting evidence
Useful evidence may include:
a copy of the complete toll invoice or Demand Notice
Linkt account statements
statements from another toll provider
payment receipts
bank or card records
screenshots showing the vehicle was linked to an account
pass confirmation emails
tag fault reports
registration-transfer documents
vehicle sale receipts
rental or hire documents
police reports for stolen vehicles or plates
photographs of your vehicle and number plates
evidence showing the vehicle was somewhere else
previous correspondence with Linkt
complaint-reference numbers
Label each document clearly.
A short timeline can make the complaint easier to understand.
Step 4: Tell Linkt exactly what is wrong
Avoid sending a vague statement such as:
This notice is incorrect. Please remove it.
Identify the precise issue.
For example:
I dispute toll invoice 123456 because the vehicle shown is not my vehicle. My registration is ABC12D, but my vehicle is a white Toyota Corolla. The vehicle shown in the image is a black utility. I have attached current registration records and photographs. Please correct the plate match, withdraw the invoice and confirm the outcome in writing.
Or:
I dispute the administration fee on toll invoice 123456. My vehicle was attached to active Linkt account 987654 on the date of travel, and sufficient funds were available. I have attached the account record and payment statement. Please review why the trip was not applied to the account and remove any fee caused by the account-matching error.
State the result you want.
That may be:
withdrawing an incorrect trip
correcting the number plate
changing the vehicle class
transferring the trip to an existing account
removing an incorrectly applied fee
crediting a payment
reissuing the notice to the correct person
withdrawing a referral
providing the supporting trip image
Step 5: Contact Linkt
Linkt Customer Care can be contacted on:
13 33 31
You can also use Linkt’s online chat or support services.
If you speak by telephone:
record the date and time
record the name of the person
ask for a reference number
write down what was agreed
follow up in writing
Do not rely entirely on a verbal promise.
Ask Linkt to confirm:
that the dispute has been recorded
whether the notice has been placed on hold
whether further fees or referral will be paused
when you should expect a decision
what information is still required
Step 6: Make a formal Linkt complaint
If Customer Care does not resolve the issue, lodge a complaint through Linkt Customer Resolutions.
You can:
use Linkt’s online complaint form
use online chat
call 13 33 31
write to Linkt Customer Resolutions
The postal address currently published by Linkt is:
Linkt Customer Resolutions
Reply Paid 87288
Virginia BC QLD 4014
Your complaint should include:
your full name and contact details
your Linkt account number, if applicable
the vehicle registration
the toll-invoice or Demand Notice number
the disputed trip or fee
what happened
why the charge is wrong
the evidence supporting your position
what Linkt has already told you
the outcome you want
Keep a complete copy.
Step 7: Contact the Tolling Customer Ombudsman
If you have completed Linkt’s internal complaint process and remain dissatisfied, you may request an independent review by the Tolling Customer Ombudsman.
The service covers eligible complaints from Linkt Brisbane customers and is free for consumers.
The Tolling Customer Ombudsman may consider matters involving:
toll billing
account management
customer service
incorrectly applied charges
information provided by Linkt
Linkt’s handling of a complaint
some decisions to refer unpaid matters to an authority
The Ombudsman generally cannot decide:
whether a government infringement notice should be cancelled
a matter already before a court
a matter already decided by a court
the general level of a toll or fee merely because it seems too high
whether a vehicle-class rule itself is fair
a complaint that has not first been raised with Linkt
You can contact the Tolling Customer Ombudsman through its online complaint form.
Other published contact details are:
Telephone: 1800 43 13 84
Email: admin@tollingombudsman.com.au
What if you were not driving?
Do not treat this as an ordinary billing complaint.
Queensland provides a formal nomination process.
Depending on the circumstances, you may need to provide:
the driver’s full name
the driver’s address
information showing you were not driving
the date the vehicle was sold or transferred
the person who acquired the vehicle
a police-report number if the vehicle or plates were stolen
A nomination may be completed through Linkt’s approved online process or by statutory declaration.
Provide truthful and complete information. A false statutory declaration can have serious legal consequences.
For a Demand Notice, simply telling a call-centre employee that you were not driving may not satisfy the formal legal requirement.
What if you sold the vehicle?
Collect:
the vehicle-sale agreement
registration-transfer records
proof of the sale date
the buyer’s information
confirmation that the vehicle was removed from your Linkt account
any Department of Transport and Main Roads records
Compare the sale date with the alleged toll trips.
If the travel occurred after the sale, submit the formal nomination or statutory declaration required for that document.
What if the number plates were stolen or cloned?
Report stolen plates to police and the Department of Transport and Main Roads.
Give Linkt:
the police report or reference number
the date the theft was discovered
photographs of your vehicle
the make, model and colour of your vehicle
any image supplied with the toll notice
evidence showing your vehicle was elsewhere
A cloned or misread plate should be raised quickly. Further toll notices may be generated while the incorrect plate match continues.
What if you already paid the toll?
Provide evidence showing:
the date of payment
the amount
the account or pass used
the payment-reference number
the bank or card transaction
the vehicle attached to the payment arrangement
A payment may have been applied to another account, vehicle or invoice.
Ask Linkt to trace the payment rather than simply sending another copy of the receipt without explanation.
What if you had a valid Linkt account?
A toll invoice can still be generated if:
the vehicle was not linked correctly
the account was suspended
the balance was too low
a payment failed
the card had expired
the registration information was wrong
the tag was not correctly assigned
the trip could not be matched to the account
Check the account’s status on the date of travel.
An active account does not automatically prove that every associated fee is incorrect. The account must generally have been valid and correctly connected to the vehicle when the trip occurred.
What if the tag failed?
Keep any tag-fault records and contact Linkt promptly.
Queensland legislation contains protections affecting some additional charges where:
a tolling device was faulty through no fault of the driver and the driver did not know it was faulty, or
the electronic tolling system was faulty or unavailable.
That does not necessarily remove the original toll.
Explain which additional fee you want reviewed and how the equipment failure caused it.
What if the vehicle class is wrong?
Compare the class shown on the notice with Linkt’s published vehicle-class rules.
Provide:
registration details
vehicle make and model
dimensions where relevant
photographs
manufacturer specifications
evidence of the vehicle configuration at the time
Ask Linkt to identify why the particular class was applied.
The Tolling Customer Ombudsman may examine whether Linkt correctly applied its classification rules. It does not generally rewrite the rules themselves.
What if you cannot afford the notice?
Financial hardship is different from disputing an incorrect charge.
If the trip and amount are correct but you cannot afford to pay, contact Linkt Assist before the matter progresses.
Explain your circumstances and ask about available support.
Do not make a false dispute merely to delay payment. Likewise, do not assume that hardship assistance is unavailable without asking.
A separate guide to Linkt hardship and payment plans will explain these options in more detail.
Does making a complaint stop the deadline?
Do not assume that it does.
Ask Linkt to confirm in writing:
whether the notice is on hold
whether further fees will be paused
whether the matter can be referred while under review
whether a revised response date applies
Continue monitoring the original deadline until you receive clear written confirmation.
This is particularly important with a Demand Notice.
What if a Penalty Infringement Notice has already been issued?
Check the issuing authority shown on the document.
A Penalty Infringement Notice is not simply another Linkt invoice. It alleges that an offence occurred because a Demand Notice was not properly answered.
The notice generally provides 28 days from its issue date to take the available action.
Your options may include:
paying the fine
arranging instalments where permitted
transferring the fine where legally available
raising a query with the issuing authority
electing to have the allegation decided in the Magistrates Court
Court election carries risk.
Paying the fine or applying to pay it by instalments can remove the right to elect court. Obtain legal advice before acting if you are considering challenging the allegation in court.
Read our guide to reasonable excuse for a Queensland toll Demand Notice.
What if the matter is already with SPER?
Contact SPER immediately and check the order’s due date.
If you are asking for the original infringement to be withdrawn, contact the issuing authority as well.
In certain circumstances, a person may apply to SPER to cancel an enforcement order. These circumstances can include:
not receiving the infringement notice, reminder or enforcement order
receiving it after the response period had expired
being prevented from responding because of accident, illness or a similar reason
seeking to have the alleged offence decided in court
Strict time limits apply.
An application ordinarily must be made by the earlier of:
14 days after becoming aware of the enforcement order, or
six months after the order was issued.
SPER may consider a late application where reasonable grounds explain the delay.
Cancelling an enforcement order does not necessarily cancel the original allegation. The matter may return to the issuing authority.
Read our guide to SPER toll fines in Queensland.
Can the Queensland Ombudsman help?
The Queensland Ombudsman does not generally investigate ordinary Linkt billing disputes because Linkt and Transurban are private businesses.
The usual route is:
Linkt Customer Care
Linkt Customer Resolutions
Tolling Customer Ombudsman
The Queensland Ombudsman may have a role where the complaint concerns the administrative handling of a matter by:
the Department of Transport and Main Roads
Brisbane City Council
SPER
For a Toowoomba Bypass tolling complaint, the usual sequence is Linkt first, then Transport and Main Roads, followed by the Queensland Ombudsman where appropriate.
A dispute letter you can adapt
Subject: Dispute of Linkt toll invoice [notice number]
I dispute the following charge on Linkt toll invoice [notice number]:
Vehicle registration: [registration]
Trip date: [date]
Road or toll point: [road]
Amount disputed: [amount]
I believe the charge is incorrect because [brief factual explanation].
I have attached [list the evidence].
I am requesting that Linkt [state the precise outcome you want].
Please confirm in writing that this dispute has been recorded, whether the notice and any further referral have been placed on hold, and the outcome of your review.
Frequently asked questions
Can I dispute a Linkt toll notice online?
You can contact Linkt through its online services and lodge a formal complaint through its complaint form.
Keep screenshots and the submission-reference number.
Can Linkt remove an incorrect toll?
Linkt’s customer agreements state that an incorrectly charged toll or fee will be refunded after Linkt confirms the error.
Whether a charge is incorrect depends on the facts and the applicable account agreement.
Is not driving enough to cancel the notice?
Not automatically.
You generally need to complete the formal nomination process and provide the required information about the driver or vehicle circumstances.
Can I dispute an administration fee but still pay the toll?
Ask Linkt how it will record a part-payment and whether paying any amount affects the review.
Get the response in writing before assuming the disputed portion is protected.
What if Linkt cannot provide a vehicle image?
Ask Linkt to explain the evidence used to connect the vehicle with the trip.
The absence of an image supplied directly to you does not automatically prove that no toll was incurred.
Does contacting the Tolling Customer Ombudsman stop enforcement?
Do not assume it does.
Ask Linkt and the Ombudsman to confirm the status of the notice and any applicable deadline.
Can Linkt cancel a government infringement?
A government-issued Penalty Infringement Notice is controlled by its issuing authority.
Linkt may provide relevant information, but the government infringement must be handled through the process stated on the document.
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Disclaimer
This page provides general information about Queensland toll disputes. It is not legal advice.
The correct action depends on the document, issuing authority, deadline and individual circumstances. Obtain legal advice before electing court, relying on a legal defence or allowing a Demand Notice or infringement deadline to expire.
Information reviewed on 26 September 2026.