Queensland Toll Demand Notice Explained
A Linkt Demand Notice is more serious than an ordinary toll invoice.
It is a formal notice issued after toll travel remains unpaid. It is not yet a government infringement fine, but ignoring it can create a separate offence and lead to one.
Check the due date immediately. In Queensland, you generally need to pay the amount or provide the required driver information within 30 days, or any longer period stated on the notice.
Is this actually a Demand Notice?
Look at the heading at the top of the document.
Linkt may call it a Notice of Demand, Demand Notice or Toll Payment Demand. These terms describe a later stage than an ordinary toll invoice.
DocumentWhat it meansToll Invoice or unpaid toll noticeThe first request to pay unpaid toll travel and applicable feesNotice of Demand or Demand NoticeA formal statutory notice requiring payment or driver informationPenalty Infringement NoticeA government fine that may be issued for failing to comply with the Demand NoticeSPER enforcement orderAn unpaid infringement has been registered for enforcement
If you only have the first toll invoice, read our Queensland toll notice explained guide instead.
What is a Queensland toll Demand Notice?
Under Queensland’s Transport Infrastructure Act 1994, a toll-road operator may issue a written notice when it has not received the deferred toll amount.
The notice may be sent to:
The vehicle’s registered operator
A person identified as the driver
In some situations, another person believed to hold information about the driver
The document should identify the unpaid toll amounts and explain what must be done before the deadline.
This is no longer just a casual reminder. Queensland law requires the recipient to comply unless they have a reasonable excuse.
How long do I have to respond?
Queensland legislation defines the response period as:
30 days after the notice is given, or
A longer period stated in the notice
Linkt’s current Queensland material shows 32 days to pay a Notice of Demand. Your own printed due date is the one you should follow.
Do not calculate a new deadline yourself. Do not assume that calling Linkt, making a complaint or requesting information automatically extends the due date.
If Linkt agrees to place the notice on hold or extend the deadline, ask for written confirmation.
Your two main ways to comply
Queensland law generally requires the recipient to do one of two things for each deferred toll amount listed on the notice.
1. Pay the amount
Follow the payment instructions on the notice.
You can generally search for an outstanding Queensland notice using:
The Demand Notice number
The vehicle’s licence plate number
The state of registration
Use the official Linkt payment page, the Linkt app or Linkt’s verified telephone number.
Save the receipt, confirmation number and a copy of the notice.
2. Provide the required driver information
If you were not driving, you may need to provide information showing this and give reasonable assistance identifying the actual driver.
Queensland law allows this information to be submitted through:
Linkt’s online nomination facility, or
A statutory declaration
Follow the method stated on your particular notice. Download or print the submission record and keep it somewhere safe.
What if I was not driving?
Do not ignore the Demand Notice because somebody else was driving.
Relevant situations may include:
You had already sold the vehicle
A family member, employee or friend was driving
The vehicle was rented or leased
The vehicle had been stolen
The number plate had been stolen or cloned
The registration number was recorded incorrectly
The vehicle was being used by a business or organisation
Provide truthful and complete information. Depending on the situation, useful supporting records might include:
Vehicle transfer documents
A rental or lease agreement
Employment or vehicle-use records
Police reports
Photographs of the vehicle
Evidence showing where the vehicle was at the time
The actual driver’s name and address
A paper statutory declaration must be completed and witnessed correctly. Providing false information in a statutory declaration is a serious matter.
What if the vehicle had already been sold?
Contact Linkt immediately and provide evidence showing when the vehicle was sold or transferred.
The date matters. A vehicle-transfer receipt, disposal notice, sale agreement or registration record may help establish who controlled the vehicle when the toll travel occurred.
Do not simply return the notice without completing the required nomination or declaration process.
What if the registration plate is wrong or cloned?
Compare the plate, vehicle class, road, date and travel time with your own records.
If the plate is wrong, stolen or possibly cloned:
Contact Linkt before the due date.
Ask for the trip and vehicle details to be reviewed.
Supply photographs or other evidence distinguishing your vehicle.
Report stolen or cloned plates to police where appropriate.
Keep every reference number and written response.
A complaint about an incorrect trip does not automatically satisfy the statutory notice. Get written confirmation about what Linkt requires before the deadline.
How much is the Demand Notice fee?
As at 23 September 2026, Linkt lists:
Demand Notice Fee: $30.28
Vehicle Matching Fee: $0.55 where applicable
These amounts are in addition to the unpaid tolls.
Queensland law permits one Demand Notice to list more than one deferred toll amount. However, that notice must not require more than one administration charge, even if several deferred toll amounts are listed.
That does not mean only one notice can ever be issued. Check how many separate notices you have received and which trips appear on each one.
Fees normally change over time. Check the current Linkt Queensland fees before relying on any published amount.
What if my Linkt account or tag failed?
Check:
Whether the correct vehicle was linked to the account
Whether the registration number was entered correctly
Whether the account had enough funds
Whether the payment method had expired
Whether the tag was active and assigned to that vehicle
Whether the trip appears in the account history
Queensland law contains limited exceptions relating to certain image-processing and administration charges where a device was faulty through no fault of the driver and the driver did not know it was faulty, or where the electronic toll system was inoperable.
These exceptions are fact-specific. Raise the issue promptly and provide evidence. Do not assume that a tag problem automatically cancels the underlying toll or satisfies the Demand Notice.
Can I dispute a Demand Notice?
You can raise an incorrect trip, payment, vehicle, classification or fee with Linkt.
Explain:
Which notice you dispute
Which trip or fee appears wrong
Why you believe it is wrong
What evidence supports your position
What outcome you are asking for
Ask for a reference number and a written response.
The law frames compliance with a Demand Notice around paying or providing the required driver information. If your dispute does not fall neatly into either option, consider obtaining independent legal advice before the due date.
Does a complaint stop the deadline?
Not automatically.
Unless Linkt confirms otherwise in writing, continue treating the original due date as active.
If the first customer-service response does not resolve the issue, ask for the complaint to be referred to Linkt’s internal customer-resolution team.
If it remains unresolved, you may be able to contact the Tolling Customer Ombudsman. The Ombudsman generally requires Linkt to have had the opportunity to resolve the complaint first.
The Tolling Customer Ombudsman cannot generally handle the matter after a state authority has issued an infringement notice.
What if I cannot afford the amount?
Contact Linkt before the Demand Notice expires and ask about Linkt Assist.
Depending on your circumstances, Linkt may consider:
A short extension
A payment arrangement
Other financial-hardship support
Approval is not automatic. New toll travel may also continue creating additional charges.
Act early. Linkt’s current process indicates that Linkt Assist may no longer be available once the matter progresses to the government infringement stage.
What happens if I ignore a Linkt Demand Notice?
Failing to comply without a reasonable excuse is an offence under Queensland law.
The matter may then follow one of two paths:
Linkt may pursue civil debt recovery, potentially involving a collection agency or court process.
The matter may be referred to Brisbane City Council or a Queensland state authority for consideration of an infringement notice.
The current published infringement amount is $241 for each infringement notice. This amount can change.
The important distinction is this: the infringement is issued for allegedly failing to comply with the Demand Notice. It is not simply a fine for the original unpaid toll.
A person receiving an infringement generally has 28 days to act. If the infringement remains unresolved, it may be registered with SPER and further fees or enforcement action may follow.
Read our guides to the Queensland toll notice and fine process and SPER toll fines for the later stages.
What if the deadline has already passed?
Do not assume it is too late, but do not leave it sitting there either.
Contact Linkt and check the current status. Ask whether:
The Demand Notice is still held by Linkt
It has been referred for civil debt recovery
It has been referred to Brisbane City Council or a Queensland authority
An infringement notice has already been issued
If an infringement has been issued, follow that document. The options and deadline are different from those applying to the original Demand Notice.
Consider independent legal advice if you dispute receiving the Demand Notice, the deadline has passed or prosecution is being considered.
What if the notice went to an old address?
Queensland legislation allows the registered operator’s recorded residential, postal or business address to be used for service of the notice.
Keep your vehicle-registration address current.
If you only discovered the Demand Notice after it had expired, contact the organisation currently handling the matter and explain the circumstances. Whether an old address provides a legal answer depends on the facts. Do not assume that not seeing the notice automatically cancels it.
How can I check whether the notice is genuine?
Toll scams are common.
To verify a Demand Notice:
Do not use a payment link from an unexpected SMS
Open the Linkt app or type linkt.com.au into your browser
Search using the registration or Demand Notice number
Check that the road, dates and vehicle details match
Call Linkt using independently verified contact details
Do not provide passwords or banking information through an unexpected message
Linkt’s Brisbane customer-service number is 13 33 31.
Why Robin Hood Tech is examining Demand Notices
A private toll debt can move into the criminal infringement system when a person fails to comply with a Demand Notice.
That is one of the central concerns behind Robin Hood Tech’s campaign. We believe unpaid tolls should remain civil debts and that Queenslanders should not face disproportionate penalties because a toll notice was missed, misunderstood or sent to an old address.
That is our policy position. It does not change the current law or remove the need to respond to a Demand Notice.
Frequently asked questions
Is a Linkt Demand Notice already a fine?
No. It is a statutory notice from the toll-road operator. However, failing to comply may lead to a government infringement notice.
How long do I have to respond?
Queensland legislation allows 30 days, or a longer period written on the notice. Linkt’s current published process shows 32 days. Follow the due date printed on your own document.
Can I nominate another driver online?
Yes. Queensland law permits driver information to be provided through the toll-road operator’s online nomination facility. A statutory declaration is another permitted method.
Do I always need a statutory declaration?
Not necessarily. The Act permits either a statutory declaration or the approved online nomination facility. Follow the instructions on your notice.
Can one Demand Notice include several unpaid tolls?
Yes. A single notice may list more than one deferred toll amount. It must not require more than one administration charge for that notice.
Can I transfer a Demand Notice to my toll account?
Search the notice through Linkt’s official system and check the options offered for that particular notice. If an account-transfer option is unavailable, contact Linkt before the deadline.
Does contacting Linkt extend the deadline?
Not automatically. Ask for written confirmation of any extension or hold.
Can a Demand Notice go directly to SPER?
Normally, SPER becomes involved after a government infringement notice has been issued and remains unresolved. A Demand Notice is an earlier stage.
What if I disagree with Queensland’s toll laws?
You can support reform while still dealing with the notice under the current law. Missing the deadline will not itself test the legality or fairness of the wider tolling system.
Official sources
Last reviewed: 23 September 2026
Disclaimer: This page provides general information only and is not legal advice. Tolling rules, procedures and fees may change. Read your own notice carefully, check current official information and obtain independent legal advice if you are unsure what to do. Robin Hood Tech is not affiliated with Linkt, Transurban, Brisbane City Council, the Department of Transport and Main Roads, Queensland Revenue Office or SPER.